What do I do when my HP printer says paper jam but there is none?
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again. With the printer turned on, disconnect the power cord from the printer.
How do I reset my HP printer paper jam?
- Press the Power button ( ) to turn on the product.
- With the product turned on, disconnect the power cord from the rear of the product.
- Unplug the power cord from the wall outlet.
- Wait at least 15 seconds.
- Plug the power cord back into the wall outlet.
Why does my printer says paper jam when there isn’t one?
The guides in the paper tray are there to make sure the stack of paper is exactly where the printer was designed to grab from. If the paper is even slightly askew, the rollers will pick it up a little crooked, and guess what the crooked sheet will immediately get jammed.
How do you get rid of paper jam status?
- Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier. …
- Open the Rear Cover. …
- Pull the paper out slowly. …
- Close the Rear Cover.
- Reload the paper, and press the RESUME/CANCEL button on the printer.
Where is the paper sensor in a HP printer?
Locate the Paper Sensor/OOPs sensor on the right side of the paper path. It can be seen from the top of the printer with the Top Cover open and has red, black, and blue wires attached to it.
How do I reset my HP printer?
With your printer on, press and hold the Wi-Fi button and the cancel button simultaneously. This will put your HP printer into setup mode. Download the HP Smart app onto your Android device or iPhone to complete the password change procedure. Within the HP Smart app, choose Printer Setup.
Why does my printer say Page jam?
Improperly Loading Paper into the Device Loading paper that is stuck together, frayed, curled or bent can cause a jam. Overloading the paper tray, loading different thicknesses of paper in the tray or using paper that isn’t appropriate for your particular printer can all result in a jammed printer.
Why does my printer keep saying load paper when there is paper?
The paper tray is empty or overloaded. The paper is curled. The print side, or shiny side, of the paper is not loaded in the paper tray face up. For photo paper, always load the rougher side of the paper facing down.
What is the first step when the error paper Jam shows on screen?
To avoid risk of injuries or electric shock, you must disconnect the power cord before you reach inside the printer. Pull out the green tab to release the jam-access cover. Remove any jammed paper from the cartridge area. Use both hands to remove jammed paper to avoid tearing the paper.
How do you clean a printer sensor?
To clean the media sensor turn ‘Off’ the power switch and unplug the AC power cord. Raise the access cover. Slide the print head latch to the unlocked position, raise the Print head Assembly and remove the ticket stock. Using a soft brush or compressed air, remove any debris accumulated on the TOF Sensor.
How do you test a paper sensor on a printer?
- Load U.S. Letter or A4 sized, unused, plain white paper into the input tray.
- If the printer is not already on, press the Power button ( ) to turn on the printer.
- Press and hold the Cancel button ( ) for three seconds.
- Release the Cancel button ( ). The self-test report prints.
Why does HP printer say out of paper when it’s not?
The paper might not be engaged with the feed rollers. The paper-width guide is pressed against the paper stack too tightly. The paper tray is not completely inserted into the product. The paper settings in the print driver do not match the paper loaded in the paper tray.