Why do I have a charge from Instacart?
The service fee helps support the Instacart platform and covers a range of operating costs including shopper operations, insurance, background checks, and customer support. The service fee isn’t a tip and doesn’t go to the shopper delivering your order.
What is the 99 dollar charge from Instacart?
Instacart Express is an Instacart service that unlocks free delivery fees and reduced service fees for all your orders over $35. It costs $9.99 per month, or $99 per year, and according to Instacart will save you approximately $7 per grocery order.
How do I cancel my Instacart subscription and get a refund?
You can request a refund on Instacart through the website or the app within 7 days of delivery. You can cancel Express Membership within 15 days of payment, and you are eligible for a refund only if you have not placed any orders. You will also get a refund if Instacart delivers your order to the wrong address.
Why did Instacart charge me more than my receipt?
Multiple charges on my receipt If applicable, you may see other charges at the bottom of your final receipt. An Additional Charge on your delivery receipt reflects any items added to your order after it’s been placed that make your new order total more than the original charge.
How much is Instacart monthly?
How much does Instacart+ cost? For a flat standard fee of $99/year or $9.99/month, members enjoy unlimited free delivery on orders of $35 or more (per retailer), and other benefits.
When did Instacart start charging a service fee?
Update: Since we wrote this article in January 2018, Instacart has changed its policies. Instacart now charges a service fee for 5%, with a minimum of $2. You can no longer choose to waive the service fee. This 10% fee is separate from the tip.
How much is Instacart without a membership?
Those who shop Instacart without a membership have seen delivery fees drop from $5.99 to $3.99 across North America for same-day and next-day orders over $35 with the exception of New York City, where the fee dropped from $7.99 to $5.99, and club store orders, which will charge an $8.99 fee.
Does Instacart charge double?
If applicable, you may see other charges at the bottom of your final receipt. An Additional Charge on your delivery receipt reflects any items added to your order after it’s been placed that make your new order total more than the original charge.
How much extra does Instacart cost?
A standard Instacart order has a service fee of at least 5% and a delivery fee of $3.99, along with a tip for your shopper. Instacart Express offers a money-saving alternative for people who are regular grocery delivery users.
How do I remove my credit card from Instacart?
- At the top left, click the 3 horizontal lines.
- Click Account settings.
- Click Payment methods.
- Click Delete next to the payment method you want to remove.
How do I cancel auto renewal on Instacart?
If you do not want your membership to automatically renew, you can cancel your Instacart Express membership at any time using this link or on your Your Account page under the Express section.
How do I talk to Instacart support?
- Call 1-888-246-7822.
- Select Get help at the bottom of any article in the Help Center.
- On the Contact us page, select Chat with us to get connected right away.
- On the desktop website, you can also select Email us to send us an email.
Can you dispute Instacart?
To request a refund or a credit due to order issues, you must make your request within 7 days of your pickup or delivery. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank.
Does Instacart mark up?
How Much are Prices Marked Up on Instacart? According to the company’s co-founder, Instacart charges more than at stores, with an average markup of around 15%. While the average is around 15%, the markups differ across the various stores that use Instacart, as well as vary by product.
Do Instacart shoppers get in trouble for missing items?
Instacart does refund missing items. To request a refund, report the issue to customer support. After they’ve confirmed it, a refund will be processed. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days.
Why did Instacart charge me $35?
Avoiding anything extra, Instacart on a normal order price adds service fee and delivery fee. A delivery fee of $3.99 is charged, on minimum grocery shopping of $35 for same-day delivery. If your order costs less than $35 and is to be delivered within one hour then, the cost will vary.
How do I cancel my Instacart membership?
- Log in to your Instacart account.
- Select the 3 horizontal lines in the upper left-hand corner.
- Select Your Instacart+ Membership.
- At the bottom right corner of the page, select Cancel membership. …
- Select Continue to cancel.
- Select your reason for leaving from the dropdown list.
Why did Instacart charge me $15?
When you place your order Instacart places a temporary authorization hold for 15% higher than your total order at checkout. This authorization hold is placed in case your total is higher due to special requests, added items, replacement items, or weight adjustments.
How do I delete Instacart account?
- Tap the 3 horizontal lines in the upper right corner.
- Tap Your account settings.
- Tap Account information.
- Tap Delete account.