why is my instacart delivery taking so long

ByMaksim L.

Sep 10, 2022

Can I get a refund if Instacart is late?

Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. This offer is non-transferable. Late arrival – the order arrives after the end of the scheduled delivery or pickup window.

How long does it take for Instacart to deliver?

Normally, Instacart offers same-day delivery within a five-hour window for customers who need groceries sooner rather than later. Shoppers can head to the store of your choice and later deliver the order all in one day using their own car — or you can also plan an order in advance for delivery on a different day.

What happens if you deliver an Instacart order late?

Instacart will cancel an order if there are no Shoppers available to shop and deliver within a reasonable window of your specified delivery time. And a refund will be given on any charge made.

How accurate are Instacart delivery times?

They’ve been pretty accurate every time I’ve used them. I haven’t really had a problem and I’ve used it at least 10 times I think. It is really good and the delivery charge isn’t that much for all that you’re getting.

Do Instacart shoppers get penalized?

The rating system is not designed to penalize workers. It’s essentially a feedback mechanism that provides shoppers with data about where to improve. But, the rating system, even though vital and used by Instacart’s competitors, it’s something a shopper must keep at the top of their mind.

Do Instacart shoppers get penalized for missing items?

But the Shopper is not penalized for mistakes, and their pay is not docked when this kind of mistake occurs. Instacart bears the cost. It’s almost always a mistake because, as I hinted above, Shoppers are aware of the rating system and would not be careless or deliberately do what may hurt their contract and earnings.

Are you supposed to tip Instacart delivery?

Tips are optional but a great way to show your shoppers appreciation and recognition for their excellent service. 100% of your tip goes directly to the shopper delivering your order. The default tip is 5% or the percentage you chose for your most recent order, whichever is higher.

What does the lightning bolt mean on Instacart?

Priority Delivery gives customers a real-time view of the fastest available delivery windows – indicated by a new lightning bolt icon – enabling customers to shop based on what they need, when they want it and where they want to shop.

How much should I tip my Instacart delivery?

Instacart recommends a 5% tip which is less than the 15% to 20% recommended tip in the restaurant industry. So if you paid $75 for your groceries, you should at least, leave the Instacart shopper a tip of $3.75. Leaving at least a 5% tip is considered good Instacart tipping etiquette.

What are the peak hours for Instacart?

Generally, peak times on Instacart are from 4 p.m. to 8 p.m. from Monday through Friday, and then all day on the weekend. Parents are picking up their little ones from school, and people are just getting home from work. The last thing they want to do is make an extra trip to the store for their groceries.

What is the earliest Instacart delivery?

As we work to offer more batches for shoppers — and more choices for customers — we’re introducing 24/7 delivery, unlocking the ability to shop anytime is best for you.

Can you make $1000 a week with Instacart?

As an Instacart shopper, you can expect to earn anywhere from $200 to $1,000 per week. The amount you make will depend on several factors. These factors include how many orders you complete and the size of the orders. In general, shoppers who complete more orders will earn more money.

How much can I make with Instacart in a day?

How much does Instacart pay per day? An average “batch” for Instacart pays between $15-20, and shoppers can do about 1 batch per hour, more or less. This means for an 8 hour shift, you can expect to earn a minimum of $120-160 per day shopping for Instacart.

Why does Instacart make you take a selfie?

Identify Verification Disclosures We may require Shoppers using the Instacart platform to verify their identity through the use of a facial recognition technology system (the “System”). As described in this policy, the System requires you to take pictures of your face and submit them to Instacart for verification.

Can you be fired from Instacart?

Reasons for Instacart Deactivation. If you’re an Instacart Shopper—as most of us independent contractors—you can get fired at any time. Instacart sends out an email before they disable a driver account with details about the problem.

What happens to an Instacart shopper if they deliver to the wrong address?

Do I get a refund if Instacart delivers my order to the wrong address? Customers will get a refund if an Instacart driver delivers an order to the wrong address. But not if the customer simply failed to update an old address. To request a refund, simply contact Instacart customer service to inform them of the problem.

How do I get my money back from Instacart?

You can cancel your Instacart Express Membership at any time. If you cancel within the first 15 days of your membership and haven’t placed any orders, you’ll receive a refund for the membership.

How do I get a refund from Instacart?

  1. Launch Help Center.
  2. Email the team to get in touch with an Instacart Care member.
  3. Call them at 1-888-246-7822.

Why did Instacart charge me $100?

Why Did Instacart Charge Me $100? If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it.

How do I get a refund from Instacart Express?

  1. Open your Instacart app.
  2. Tap the three horizontal dots in the top-left corner.
  3. Tap “Instacart Express.” Select “Instacart Express.” …
  4. Scroll down and tap “Cancel membership.”
  5. Tap “Continue to cancel.” …
  6. Select a reason that you’re leaving. …
  7. Tap “Cancel.”

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