What does it mean when your FedEx package is delayed?
When a shipment is delayed or there are handling issues, we may not be able to give you an exact delivery time anymore. Delivery times may change based on the type of delay and our ability to resolve it or not. For more information on your shipment, please call FedEx Customer Service.
How long can a FedEx package be delayed?
How long will they hold it? We’ll hold your package for up to 7 days for a FedEx Ground® or FedEx Express® shipment before returning it to the shipper.
Why would a package be delayed?
Truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, and staffing fluctuations in Post Office facilities are just a few unusual reasons why your package may be delayed.
Why has my FedEx package been pending for a week?
If your shipment’s delivery status is now pending, it means delivery commitments were changed based on some type of delay and our efforts to mitigate that delay. You can track your package, or you can use FedEx Delivery Manager to access the most up-to-date information regarding your package.
How can I speed up FedEx delivery?
If you’re the shipper and you want your package to arrive faster than the 2 day shipping time specified, sign in to your FedEx account or call 1.800. Go. FedEx 1.800. 463.3339 to change your shipping speed.
Does FedEx compensate for late delivery?
If we didn’t deliver your package on time, you may be able to request a refund or an adjusted invoice. Learn more about our FedEx Money Back Guarantee Policy here. FedEx offers a money-back guarantee for certain transportation services subject to the FedEx Express Terms and Conditions of Carriage.
Why is FedEx not updating tracking?
Why isn’t my package moving when I check tracking? Packages are scanned at various points between pickup and delivery. The frequency of scans varies, and it’s not unusual for a shipment to go more than 24 hours without an update while it’s on its way to the final destination.
What happens if FedEx 2 day is late?
Whenever your company ship with FedEx express or ground, you have a guaranteed delivery date and time. If the package is delivered even one minute late, you are entitled to a full refund. To emphasize, FedEx will NOT notify you of the late package. FedEx will not voluntarily give money back.
Can you call FedEx about a package?
If you need help tracking the status of your orders or shipments via email, call U.S. Customer Support at 1.800. 463.3339.
Can I pick up a delayed package from FedEx?
Even after a package is en route, you can request to have us hold it at a nearby location for pickup. With many shipments, there’s no need to wait for a delivery attempt. Simply enter the tracking number online or call 1.800. GoFedEx 1.800.
What does red exclamation mark mean FedEx?
The status ‘Exception’ means that an unexpected event is delaying the delivery of your package. Some examples include: Customs delays. Holidays.