why is my comcast landline not working

ByMaksim L.

Aug 25, 2022

Why is my Comcast home phone not working?

If your Xfinity Voice modem is online, restarting it can resolve many common issues. If you’re currently using your Voice service, please finish up all phone calls; otherwise, any in-progress calls will be disconnected. If you would like to proceed, tap Restart device.

Why am I not getting a dial tone on my landline?

If you have no dial tone on your corded phone, make sure it is plugged securely into the wall phone jack. If you have no dial tone on your cordless phone, check the battery and charge it if it’s low. Make sure your cordless phone’s base unit is plugged into a working electrical outlet.

How do I connect my home phone to Comcast?

To connect a telephone line: Connect one end of the phone cable to the Tel1 (Voice) port on the rear panel of the modem router. Connect the other end of the phone cable to the telephone. Call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489) or 1-855-OK-BEGIN and ask them to register the phone lines.

Why does my landline say no line?

The idle handset will display NO LINE if it does not detect a live telephone line. Check the telephone line connection both at the phone jack and the base. You may have a defective telephone cord. Try replacing cord between the jack and telephone base.

Why can’t I receive calls on my Xfinity landline?

Make sure your phone’s ringer is turned on. If you hear half a ring on incoming calls, you may have Call Forwarding turned on. Check out how to deactivate Call Forwarding in Xfinity Voice Features: Call Forwarding.

Why can’t I receive calls on my phone?

Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it’s off.

How do I contact Comcast technical support?

Service Problems If the problem does not clear up, please feel free to chat with us at www.xfinity.com/support/contact-us or call us at 1-800-XFINITY, and a customer service representative will attempt to address that issue.

What does it mean when you don’t hear a dial tone?

No dial tone issues can be a result of an outlet that is not wired correctly or device malfunction. If you are encountering no dial tone on a single device, you’ll want to test the outlet by following these steps: Disconnect your devices from the outlet.

How do I report my landline not working?

Reporting a Faulty Phone Line. Find your last phone bill. Look for a website for customer service. You can also go directly to a search engine and type in “Report a fault” and the telephone company name.

How do I connect my landline to my wireless router?

Connect your router to your modem, then plug the phone line into the “Phone 1” or “Tel 1” port on your router. If you have a modem-router combo, just plug the phone line into the “Phone 1” or “Tel 1” port. For DSL modems, you must use an additional telephone cable to connect the DSL port to a wall jack.

How does Comcast home phone work?

To use Xfinity Voice service you need a telephone handset and electrical outlets. Inside wiring and jacks are not required for service. Handsets may be connected directly to a Comcast Wireless Gateway device, or inside wiring and jacks can be connected to provide phone service throughout a residence.

How do I connect my landline phone to my modem?

  1. Things You Will Need. Modem. …
  2. Step 1 – Power Off the Router. Turn the router off. …
  3. Step 2 – Connect the Ethernet Wire. …
  4. Step 3 – Connect Router to PC. …
  5. Step 4 – Connect Phone to Router. …
  6. Step 5 – Turn On Modem, PC, and Router. …
  7. Step 6 – Make a Test Call. …
  8. Type of connection.

How do you reset your Comcast voicemail?

  1. Dial *99 or your Xfinity Voice number.
  2. Enter your passcode when prompted. …
  3. Press 4 to go to the Personal Options menu.
  4. Press 3 to go to the Greetings menu.
  5. Press 1 for Personal Greetings.

How do I reset my Xfinity signal?

  1. Open the Settings menu.
  2. Navigate to Help > System Refresh.
  3. Choose Refresh Now and hit OK.
  4. The cable box will now begin a system refresh. …
  5. After the refresh finishes, the box will automatically restart.

How do I manually reset my Comcast modem?

To manually restart your Xfinity router, do the following: Locate the “Reset” button found either at the front or back of the router. Hold down the button for at least five seconds. Once you release the button, your router is reset and will restart.

Where is the reset button on Comcast modem?

Locate the Reset button on the back of the gateway and use a non-metallic pointed object (such as a toothpick) to hold in the Reset button for 30 seconds until all the LED lights power off.

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