What is so bad about Comcast?
Comcast earned Consumerist’s Worst Company in America title twice, first in 2010 and again this year, 2014. It ranks at the very bottom of the American Consumer Satisfaction Index, underperforming even the rest of the cable industry, where high prices, poor reliability, and declining customer service are endemic.
Has Comcast customer service improved?
Comcast ranked higher among its competitors for its broadband services, coming in third after Fios and AT&T. It saw the most improvement in scores, with an 8% increase from 61 to 66. Overall, consumer satisfaction for all ISPs rose 4.8% to an average of 65.
Is Comcast losing cable customers?
Comcast lost 521,000 video customers in the quarter and lost 1 million video subscribers in the first six months of 2022. Consumers are shedding traditional pay-TV subscriptions at accelerated rates in favor of streaming options, such as Netflix, Disney+, HBO Max and NBCUniversal’s Peacock.
How can I speak to a human at Comcast?
Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.
Is Xfinity the most hated company?
Jokes aside, Comcast has moved far from ‘most-hated’ status and a recent survey confirms it. The entertainment giant didn’t rank at all on the latest list, and a new survey shows customers’ satisfaction is on the rise.
How many customers has Comcast lost?
The company lost 382,000 residential and 26,000 business video customers to bring its total subscriber base down to approximately 18.55 million17.84 million residential and 705,000 business. The company has now lost nearly 1.3 million total video subscribers in 2021.
Does xFinity have good customer service?
xFinity has a consumer rating of 1.45 stars from 234 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about xFinity most frequently mention customer service, worst company and bank account problems. xFinity ranks 136th among Internet Service Provider sites.
Is Comcast ethical?
Our Company’s culture is built on integrity and respect, and we believe that all of our employees have a responsibility to promote the highest ethical standards and comply with the law everywhere we operate.
Who owns Comcast cable company?
Comcast Corporation, headquartered in Philadelphia, is the largest American multinational telecommunications conglomerate.
Who is Comcast’s biggest competitor?
- Verizon Communications. Verizon Communications is a public company of American origin that was founded in the year 1983. …
- AT&T Communications. …
- Charter Communications. …
- Dish Network. …
- FreedomPop. …
- Cox Communications. …
- The Walt Disney Company. …
- NetZero.
Why did my Xfinity bill go up 2022?
A Comcast spokesperson told TV Answer Man that the price increases are due to content providers continuing to increase channel carriage costs, particularly for broadcast television and sports.
How many people are leaving Comcast?
Comcast lost another 491,000 pay TV subscribers in the first quarter, significantly outpacing the 409,000 it lost in the same quarter of 2020.
How do you get straight to a representative?
- By Voice: Say Agent sternly into the phone. …
- By Keypad: Press O in a menu. …
- By Placing an Order: You do not actually need to place an order, but most systems will punch you through to a live rep if they know you are going to buy something from them.
What is difference between Comcast and Xfinity?
As you can see, Xfinity and Comcast are different brands of the same company. Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity (and other brands, like NBCUniversal).
How can I talk to a real person on the phone?
Google: Call 1-855-836-3987, press the numbers for your product type, and wait. Hewlett-Packard: Call 1-800-474-6836 and keep pressing 0 (this takes a while). HTC: Call 1-866-449-8358, select your language, and you’ll be connected to be a live rep. Hulu: Call 1-877-485-8411 and wait for a representative to pick up.
Does XFINITY have good customer service?
xFinity has a consumer rating of 1.45 stars from 234 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about xFinity most frequently mention customer service, worst company and bank account problems. xFinity ranks 136th among Internet Service Provider sites.
What is the alternative to Comcast?
But if you don’t mind slightly slower web browsing, here are a few satellite cable and internet companies to check out: DIRECTV. DISH Network. Frontier.
How is XFINITY different than Comcast?
Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity. Comcast, being the parent company, owns Xfinity, which serves as its brand providing TV, internet, and home phone services to consumers.